Overview

Khumbu works with several major food delivery platforms across the globe to integrate their services directly with major restaurant point of sale systems. These integrations reduce the friction for customers, delivery platforms and the restaurant partners throughout the entire order through delivery process.

Challenge

Orders placed on food delivery apps typically arrive on tablets at the restaurant and are rekeyed into the Point of Sale (POS) system. This manual process is prone to several problems. First, it creates friction and introduces a delay from the order receipt to the time it is sent to the kitchen. Second, it is prone to financial risk as the manual step of keying orders into the POS could mean that it is missed either due to human error or due to an intentional fraud by the franchisee. Direct integrations between the food delivery platforms and the central POS systems would handle both issues.

Integrations with disparate systems is challenging as each partner has their unique service requirements and varied service endpoints.

Solution

Khumbu was able to overcome the challenges through a disciplined system architecture process that considered business drivers, architecture drivers, and key architecturally significant, functional and non-functional requirements. Today, this system supports processing of thousands of orders across several major global restaurant chains, including Starbucks, Pizza Hut, McDonald’s, Burger King and Tim Horton’s.